CC&B |
The main task in CC&B (Customer Care and Billing) System is to receive and rate call data records and generate invoices for your customers. Business operation comprises the fields’ customer care, administration of resources and dealer structures, mediating subscriber data to switches, call rating or charging, billing, financials, reporting, marketing and sales, and data exchange with international roaming partners, partner networks, or service providers. CC&B System can be employed by network operators and service providers all over the world. It covers all range of telecommunication markets. It may interface several other systems such as SAP for financials or workflow management systems. Of dominant importance are the mediation of activations to the switch (or provisioning in fixed networks), collection of call records from the switches, generation of invoices with specific format and layout and automatic processing of payments ordered or received from bank or credit card institutes. It also can be interfaced CRM for improved and extended customer relations management. It is able to handle and maintain various kinds of networks simultaneously. Following the multi-market concept the subscriber-related data are entered only once. An individual subscriber may have one or several contract entities. Hence, all modifications which are service and market related can be made by the same account. An individual subscriber is payment responsible and held several subscriptions belonging to various markets, he will receive the invoice for all contracts and he will pay for all contracted services. Typically, a contract subscribes several services as a package. The possibility to provide one invoice containing prices of different services is called convergent billing. Therefore the billing process takes all CDRs of a billing period together and creates on invoice. Figure below depicts the Network Management Forum (NMF) simplified diagram of the business processes used by a typical operator company. The boxes with the black indicator in the upper corner of Figure below represent processes not usually associated with billing: NMF Business Process Model Billing System Requirements The following are standard telephony requirements used when issuing a request for proposal (RFP) for a new billing system or an enhancement to an existing one:
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